Keysora

Can you explain the workflow? What happens after I place an order?

Step 1. After you place an order, we'll contact you shortly (usually within 20–60 minutes) to discuss the details of your project. Step 2. We'll create a private Slack channel dedicated to your project — this is where all communication and updates will take place. Step 3.

Can you describe your product development process? How will you design my product?

If you order a full product development package, here's how the process works: Stage 1 – Research & Analysis We assign a dedicated team to your project. Our analysts begin by researching your market and identifying your business goals. During this phase, we may also conduct JTBD and CustDev research (commonly used in startup projects) and define your user scenarios.

What if I don't like the design?

Within the first 5–7 days, we'll share the initial drafts — the main structure of your project — so you can review and provide feedback.If you're not satisfied at this stage, you can cancel the project and receive a full refund (if payment was made). It's important to note that we always design with business goals in mind — our mission is to make your product both beautiful and effective.

Can I assign multiple design tasks if I choose the "Starter" plan?

Yes, you can. However, each task will be discussed and scheduled individually to confirm realistic delivery timelines.

Do you create branding and logos?

Yes. Our team includes brand designers and marketing specialists.We've developed complete brand identities from scratch for 25+ companies. You can choose the "Starter" plan for these tasks — under one plan, you'll receive a complete branding package and logo.