comunity hk

What information do new users provide during registration?

New users provide their email address, phone number, and a secure password during registration. After account creation, we request identity verification through KYC procedures — typically a government-issued ID and phone confirmation. This process takes subject to verification and ensures compliance with local regulations. Your personal information is encrypted and stored securely on our servers.

What happens if a transaction does not complete?

If a deposit or withdrawal does not complete, the transaction typically reverses within 24–48 hours and funds return to your original payment method. Check your account transaction history to confirm the status. If a transaction remains pending after 48 hours, contact our support team with your transaction ID and payment method details for investigation.

Is demo mode available, and how does it work?

We offer a practice mode for selected slot games and live-dealer tables. Demo mode allows you to explore game rules and mechanics without risking real funds. To access demo mode, log into your account, navigate to the game category, and select "Practice" or "Demo" where available. Demo credits do not convert to real money.

How does the loyalty tier programme work?

Members earn loyalty points on every deposit and game activity. Points accumulate in your account and can be redeemed for bonus credit, free spins, or exclusive perks. Higher tier levels unlock better point-earning rates and special rewards. Your tier status updates automatically based on your activity over the past 30 days.

How is personal information protected?

We use SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored in secure, encrypted databases with restricted access. We comply with local data-protection regulations and never share your information with third parties without your consent. Two-factor authentication adds an extra layer of security to your account.